Terms of service

Terms of Service

Welcome to Southern Resident Soapery. These Terms of Service outline the rules and regulations for the use of our website and the purchase of products from our online store. By accessing or using our website and placing an order, you agree to be bound by these terms. Please read them carefully.

1. Use of the Website:

   • You must be at least 18 years old to access and use our website.
   • By using our website, you agree to provide accurate and current information and to comply with all applicable laws and regulations.
   • You are responsible for maintaining the confidentiality of your account information, including your username and password.

2. Product Information and Pricing:

   • We make every effort to display accurate and up-to-date information about our products, including descriptions, pricing, and availability.
   • We reserve the right to modify or discontinue any product at any time without notice.
   • We do not guarantee the accuracy of colors or textures or designs of products as they may vary. They are handmade products and could shift depending on your device's screen settings.

3. Orders and Payments:

   • By placing an order, you are offering to purchase a product and agree to pay the specified price, including any applicable taxes and shipping fees.
   • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.
   • Payments are processed securely through our chosen payment gateway. You agree to provide accurate and valid payment information and authorize us to charge the total order amount to your selected payment method.

4. Shipping and Delivery:

   • We will make every effort to ship your order promptly and provide estimated delivery times. However, please note that shipping times may vary depending on your location and other factors beyond our control.
   • The risk of loss or damage to products passes to you upon delivery.
   • You are responsible for providing accurate and complete shipping information. Additional charges may apply for address corrections or re-shipments due to incorrect information provided.

5. Returns and Refunds:

   • Our return policy is outlined in our separate Return Policy page. Please review it for details on returns, refunds, and exchanges.
   • We reserve the right to refuse or limit returns and refunds based on the nature of the product and applicable laws.

6. Intellectual Property:

   • All content on our website, including images, logos, text, and product designs, is protected by copyright and other intellectual property laws.
   • You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

7. Limitation of Liability:

   • To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of our website or the purchase of our products.

8. Governing Law and Dispute Resolution:

   • These Terms of Service shall be governed by and construed in accordance with the laws of the state of Washington, without regard to its conflict of laws principles.
   • Any dispute arising out of or relating to these Terms of Service shall be resolved through arbitration in accordance with the rules of the American Arbitration Association.

9. Changes to the Terms of Service:

   • We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any modifications will constitute your acceptance of the revised terms.

If you have any questions or concerns about our Terms of Service, please contact us.