Shipping policy

Shipping Policy

Thank you for choosing Southern Resident Soapery. This Shipping Policy outlines the terms and conditions for the shipment of products purchased from our online store. Please read this policy carefully before placing your order.

  1. Processing Time:

    • We aim to process and ship orders within 2 business days after receiving payment.
    • Please note that our processing time may vary depending on order volume and product availability.
    • We will notify you if there are any significant delays in processing your order.

  2. Shipping Methods and Carriers:

    • We offer shipping through reputable carriers such as USPS
    • The available shipping methods will be displayed during the checkout process, and you can choose the option that best suits your needs.

  3. Shipping Destinations:

    • We currently ship within the United States
    • If you reside outside of our shipping destinations, please contact us, and we will do our best to accommodate your request.

  4. Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, and destination of your order.
    • The exact shipping cost will be displayed during the checkout process before you complete your purchase.
    • Please note that additional customs duties, taxes, or fees may apply for international shipments, and these charges are the responsibility of the buyer.

  5. Packaging:

    • We take great care in packaging your products to ensure they arrive safely.
    • We use a combination of reused packaging materials and new eco-friendly packing materials.
    • Reused packaging materials may include plastic materials, which we collect and reuse to reduce waste.
    • New eco-friendly packaging materials are chosen for their biodegradable and environmentally friendly properties.

  6. Shipment Tracking:

    • Once your order has been shipped, we will provide you with a tracking number, if applicable.
    • You can use this tracking number to monitor the progress of your shipment.

  7. Delivery Time:

    • Delivery times may vary depending on your location and the shipping method selected.
    • Estimated delivery times will be provided during the checkout process, but please note that these are only estimates and not guaranteed delivery dates.

  8. Customs and Import Duties:

    • For international shipments, please be aware that customs duties, taxes, and fees may be imposed by your country's customs authorities.
    • These charges are beyond our control and are the responsibility of the buyer.
    • We recommend checking with your country's customs office to determine any additional costs before placing an order.

  9. Lost or Damaged Shipments:

    • We are not responsible for any lost or damaged shipments once they have been handed over to the carrier.
    • If your shipment is lost or damaged during transit, please contact us, and we will assist you in filing a claim with the carrier.

If you have any questions or concerns regarding our Shipping Policy, please contact us.